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Terms & Conditions

Terms & Conditions

Welcome to www.dorringtons.com. By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These Online Shopping Terms and Conditions apply to all orders which you, the customer, place using our website www.dorringtons.com, which is operated by Dorringtons Ltd.

Your Account
You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address).

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

Privacy and Communications
When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details).

To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.

The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order; this is the point at which we accept your order and the contract is formed.

Age Restrictions
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

Colours, specifications, dimensions and descriptions of products
We have made every effort to display the colours, specifications, dimensions and descriptions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice.

Content & Intellectual Property Rights
The products and content on www.dorringtons.com is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by Dorringtons Ltd. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.dorringtons.com cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You should also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Dorringtons Ltd. You will not express yourself as an employee, agent or representative of Dorringtons Ltd and we are not liable for any representation, act or omission on your part.

Buffets and Celebration cakes

Food Items, Hampers and Gift boxes
Hampers and gift boxes are collections of food and non-food items packaged in containers such as wicker baskets or wooden boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day ‘cooling-off’ period does not apply to these items.

The food items, hampers and gift boxes photographed contain only items listed. This means some products may vary according to availability and props used in the photography are not included in the hampers unless stated in the hamper listing. We may also at times show slightly different packaging in the hamper contents listing to that of the actual hamper contents.

Gift Messages
Every gift order can be sent with a personal gift message. The addition of a wooden tag with you gift message will cost £1.00. Please decide on your message before placing an order. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service at this time.

Substitution Items
Dorringtons Ltd reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders.

Right to withdraw purchases within “cooling off” period
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you. This right applies to all non-perishable items on the website, for example – Tins, Tea Towels, Greeting Cards. This right does not apply to the following –

• Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items).

Prices
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website, where applicable, include Value Added Tax which will be charged at the current rate. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded.

Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our stores or by any other means. We reserve the right to update prices displayed on the Website at any point.

Payment
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form.

Dorringtons Ltd operates the highest level of security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.

We take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.dorringtons.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you’ve registered and created your own private password with your card issuer, you’ll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your Dorringtons account password. Dorringtons Ltd does not have access to your Verified by Visa or Mastercard SecureCode™ password.

We regret that we cannot accept cheques or cash as payment online.

Please note that we cannot guarantee the security of data when communicating with Dorringtons Ltd via email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Cancellations
If you wish to cancel your order, please contact us. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.

Delivery
For full delivery information, click here.

Specific day delivery to UK addresses
We regret that we are unable to offer specific dated delivery to locations within the UK highlands and Islands.

Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected. However we are unable to guarantee delivery will be made by the one courier visit.

We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact us quoting the order reference contained in your Order Confirmation Email.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Orders for Delivery Outside the United Kingdom
The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). If you are interested in purchasing products from www.dorringtons.com form outside the UK please contact us on 01279 722 375.

Large International Deliveries
For international delivery of 25 items or more, please contact us on 01279 722 375.

Returns & Refunds

Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery (non-perishable items only) and within 7 days for perishable items.

Defective items
You have the right to return a non-perishable faulty item within 28 days along with proof of purchase.

Incorrect Items
If we have sent you an incorrect item, please notify us as soon as possible or within 7 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Unwanted Items
If you change your mind about a product you have ordered and would like to return it to us, it must be returned within 7 days from the despatch date for a full refund. Unfortunately we cannot refund the delivery costs you have incurred.

Costs
• Please return any incorrect item to Dorringtons Ltd, Station Road, Sawbridgeworth, Hertfordshire, CM21 9JY, UK.
• Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Losses
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Customer Support

Sales Assistance
Please contact our team
• Tel: Monday to Friday from 9.00am to 5.00pm & Saturday from 9.00am to 12.00pm(GMT); 01279 722 375
• Email: admin@dorringtons.com

Returned Items
Dorringtons Ltd, Station Road, Sawbridgeworth, Hetfordshire, CM21 9JY, UK

Promotions and Promotional Codes
If you have a Dorringtons promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household.

Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Dorringtons Ltd on 01279 722 375.